POLICIES

To create a pleasant experience for all of our guests, we ask that the following policies be observed:

  • Empressa Locs requires a consultation before scheduling certain appointments. A consultation is important because there are many considerations in the decision to wear your hair in its natural state such as hair texture, amount of time, products, etc.
  • There is a non-refundable consultation fee (£25). However if guest wish to proceed with treatment the fee would be deducted from the total cost of service provided.
  • Twenty four (24) hour prior notice is required for cancellations. There is a £25 cancellation fee billed to your next appointment if there is not proper notice.
  • Some human hair may be provided by EMPRESSA LOCS for your service; however can also provide your own human hair.
  • Empressa Locs requests that if you need hair taken down from locs styles there is additional fee incurred for this service as it requires additional time.
  • ALL services are by APPOINTMENT ONLY – there are no walk in services available.

RESERVATION & CANCELLATION

  • Empressa Locs accepts cash, credit and debit cards.f We currently do NOT accept personal checks.
  • A credit card is required to book an appointment. The card is kept in a secure online system and is charged only in accordance with the Salon’s payment policy.
  • A non-refundable reservation fee is required to hold your appointment All cancellations with less than 24 hours’ notice will result in the client being charged 50% of the total amount of the services to be rendered.

ETIQUETTE
As we extend a courtesy to our guests, we ask the same of you.
Empressa Locs Natural Hair Studio is an oasis where relaxation meets service to create a pleasant customer experience. We promise to provide you with an atmosphere that is respectful and free of profanity in exchange for our customers showing mutual respect for one another and the salon.

We ask that you arrive on time for scheduled appointments, there is a 15 mins late arrival time allowed however, any time after this would result in your appointment be reschedule for a later date, this will incur a late arrival fee of £20. We appreciate your time and value your making time to patronise our salon.
Empressa Locs Natural Hair Studio is a smoke-free& no pet environment.

TAG-A-LONGS
Schedule appointments are for guest only.

CANCELLATION
We understand that sometimes you may need to change your schedule, and we kindly ask that provide 24 hours’ notice for any change to a single service and 72 hours’ notice for any change to multiple services. If for any reason you do not show or cancel within the hour of your appointment – fees would not be refunded, and a new appointment would be required. We reserve the right to refuse any future appointments.

REFERAL PROGRAM
We Couldn’t Do it without The power of your words!
We appreciate it when you share your good experiences at Empressa Locs & Natural Hair Studio with others. Please feel free to tell your friends, family and acquaintances about the services you have received at EMPRESSA LOCS. We offer seasonal special offers and rewards for referrals.